Yes our technical support center is open 24 hours 7 days a week to provide service for our customer round the clock. You can receive Help desk service from our 24 / 7 available customer support team for immediate problem resolution.

Your account will be setup immediately after sign-up. You will receive an account information email within 24 hours after signing-up. If You Do not receive an email from us in 24 Hrs You Should immediately Contact Us.

We regret that we are unable to offer these services at this time. However, a great and easy to use webdesign software called RV Site Builder comes free of cost with your hosting account. It allows you to create professional looking websites without any programming knowledge or webdesign skills.

We do not advertise on our customers websites.

The data center is fully owned by us and we do not colocate.

To upgrade open a support ticket at our Help Desk.

A mail account is a "mailbox" that holds your emails on the server until you view them (download them) with an email program. An email program is software that runs on your computer, such as "Outlook Express" or "Eudora" or "Pegasus Mail". There are literally thousands of other email programs available; we recommend that you use "Outlook Express", as it comes free with every Microsoft Windows installation.We Offer Unlimited Email Accounts.

Each of our plans comes with auto responders for Email. An auto responder is an email address that sends an automated response back to every email address it receives a message from. You will be able to define the subject and content of the email that gets sent back from your hosting control panel.

Yes we offer this feature. It is an email address that - contrary to the mail account that we described above - does not have a mailbox, but rather forwards emails to another email address or set of addresses.
Email redirects can also be used to generate alias names for your mail accounts, for instance, let's say you have created a mail user like described above. You created the user "info" with an email address of "info@yourdomain.com" (please note that in this FAQ, we use "yourdomain.com" as a placeholder for your real domain name). For this email address, you could add an email redirect name of "myname@yourdomain.com" that forwards email to your mail account "info@yourdomain.com".

Yes, you will be able to access your email from the web from any remote location that has a connection to the Internet. We offer pre-installed webmail facility.

'SPAM' or 'Unsolicited Commercial email' is e-mail that is both unsolicited by the recipient and sent in substantively identical form to many recipients. A common synonym for spam is unsolicited bulk e-mail (UBE). Some definitions of spam specifically include the aspects of email that it is unsolicited and sent in bulk. We do not tolerate the sending of unsolicited commercial email or "SPAM" at all.

We do not tolerate the sending of unsolicited commercial email or "SPAM" at all. We reserve the right to immediately terminate any domain without warning, without refund, that sends out unsolicited commercial email. NOW... if you wish to send email to people in OPT-IN lists, this is allowed being that those individuals "ASK" to receive advertisements, newsletters, or posts to services like Free For All Pages.

In Linux hosting your website is hosted on Linux servers.

Windows hosting is often mistaken as a "must pick" only because the operating system you are running may be Windows. In fact, the majority of all websites on the Internet are hosted on the Linux platform, so most websites you have been visiting are likely to be hosted on Linux servers.

Yes we do, Our Fully managed dedicated server plans with instant messenger support and Semi-dedicated servers plans are the best in the industry

Yes we do, all our reseller plans are listed here, Cheap reseller hosting plans starting from $1.99.

All plan features are pre-defined and can only be extended with account upgrade. Upgrades are immediate and do not affect your hosting.

We accept Paypal which accepts major credit cards such as Visa, American Express, Discover and MasterCard. Since credit card transactions are immediate and fully controlled by the credit card owner, you can perform immediate signups, upgrades, downgrades, receive refunds and choose which card should be billed at any time.

ASP and ASP.NET are Not supported on any of our  Plans.

PERL is fully supported with both Linux platforms. The majority of existing CGI programs (generally perl scripts) that are available on the Internet have been developed on UNIX platforms and hence tend to install and operate much more smoothly under UNIX/Linux.

We support PHP 4, a scripting language similar to HTML. Using PHP, you can track and authenticate users, serve up XML pages, add additional functionality to forms, and much more. This feature is supported by all Linux and Windows hosting solutions.

These Multimedia utilities are fully supported by any of our hosting plans. All Flash and Shockwave technologies are supported so you can feel comfortable when you host Flash and Shockwave movies. Even if the complete websites are designed in Flash it will run perfectly on our servers.

The difference between a sub domain and a domain name can be explained easily.

Yes, you will be able to have your own sub domain, such as something.yourdomainname.com. A sub domain is basically a subdirectory or folder created inside your FTP area which is a fully operating Web site. The main benefit of a sub domain is that it doesn't require domain name registration and fees that are associated with a full domain name.

Yes! Your Yearly hosting plan comes with full set of static dedicated IP addresses, one per domain name that you host.

There is no limit to the amount of sub domains you can create.

We do not offer this feature at the time, but you can change your domain contact information as you like.

It takes 24 to 72 hours for the nameserver changes to take effect. While your domain is in transfer, you can feel free to use your sites dedicated IP address to upload and test features on your website.

The cost of registering a new domain depends upon the TLD (top level domain) being registered. TLD's are .com, .net, .org, etc. When you register a new domain, you have to select a TLD under which the domain will be registered, such as domain.com, .com being the TLD.

Yes we can host all type of domains; there are no restrictions on that at all.

You will be allowed to use as much bandwidth as allotted by the hosting plan and you can increase your bandwidth limit via the customer control panel by upgrading your account.

Yes, all of our hosting plans allow for multiple domain hosting.

This task can be performed via the customer control panel.

We support Frontpage 2003, Frontpage 2002, Frontpage 98 and Frontpage 97.

FTP means File Transfer Protocol and is an internet protocol with which you can transfer files over the Internet. It is fast, reliable, convenient and secure.

You can create a certain number of FTP user accounts on any of our Linux hosting accounts (depended on the plan). Each FTP user can have separate access information. Because of this great feature you could offer small hosting services to mini websites that do not need their own domain name.

FTP sub accounts are the simplest way to authorize your friends and colleagues to work with particular directories of your account. Each FTP user can be given a separate username and password, which gives full FTP permissions to a single directory, without giving access to the parent directories, or the control panel. No dedicated IP is required for FTP sub accounts. Each FTP sub account has a login which is different from yours.

Virtual FTP provides more possibilities than FTP sub-accounts. You can give your authorized Virtual FTP users access to more than one directory and specify a different set of permissions for each directory. Virtual FTP users log right into your root, but can enter only those directories you allow them to enter.

Yes, you can upload your website using FTP protocol. The hostname (also called destination address / target address / ftp address, etc.) for your account is always ftp.yourdomain.com or the IP address (looks like this: "100.200.150.250") Please note that ftp.yourdomain.com will not work before you have changed the nameservers of your domain name to ours. To connect please use the username and password you received in your account information email. The directory that you should upload your HTML files (the web pages) to is /yourdomain.com/
The directory that you should upload your cgi-scripts to is /yourdomain.com/cgi-bin/.

If you dont have a FTP client already, we recommend using FileZilla - a free, fast and reliable FTP client with lots of useful features and an intuitive interface. You can download FileZilla at http://filezilla.sourceforge.net/

We do not tolerate any kind of adult material on our servers.

Live broadcasting and relaying is not supported at this time.

Your Macintosh or Apple machine is fully compatible with our hosting plans.

Mydosty is not an Internet Service Provider (ISP) and does not offer dial-up service. This means you cannot dial into our servers via a modem or connect via Virtual Private Network and get on the Internet that way. This service is provided by commercial outlets such as AOL, Prodigy or EarthLink. We will be happy to refer you to a dial-up ISP if you need assistance. You must have Internet access if you wish to retrieve your Email or work on your web site.

Remote interactive access, via telnet or SSH only functions under UNIX/Linux, however this service is not supported due to security considerations.

If you decided to cancel your hosting account, simply contact our representative via our helpdesk interface.

Yes, Mydosty Hhosting proudly offers its subscribers a "30-Day Money Back Guarantee." This guarantee allows subscriber to purchase Mydosty Hosting services with full confidence and zero-risk.

We guarantee that your hosting account will be up and running at least 99.9% of the time of any 12 month hosting period. If we fail in any given month, you receive one full free month of hosting service. The above will be honoured if the interruption is on our network or servers. There are many reasons why servers appear to be down at times and these could be possible problems with the ISP (your broadband or dialup provider)or defunct routers on a main network responsible for covering a specific area of the world. One way to determine if the problem is on our network is to simply do a traceroute using online service or software that you may already have.

We perform daily on-site backup via our own custom-made backup solution.

Our network infrastructure is powered by CISCO routers and switches. For our main fibre-optic connections we use two Cisco 12,000 routers for fastest packet delivery, efficient and smart routing and for rock-solid stability. As a matter of fact, our CISCO router did not go down for the last 750 days (that's over 2 years of uninterrupted, constant routing).

The robust exterior-independent design of our data center allows us to serve the needs of our clients regardless of what happens in the outside world. Our facility is climate sealed from the outside and climate controlled from the inside to ensure maximum security against server heat-outages. Even thunderstorms or hurricanes cannot hurt us. They've been here, done that, and not a single one of our servers was ever affected.

We value all feedback we receive from our customers and do all we can to address them immediately. You can submit your suggestions and claims 24x7 via our Contact Us Page.